Coming from Hong Kong, I grew up loving transportation. However, public transportation system itself has never changed. Buses are stuck and defined by its route and time schedule.
I am exploring design opportunities in the field of transportation:
I want to make both suburban and metropolitan transportation travel more sustainable by providing a flexible peer-to-peer service that drivers and riders can depend on.
From listening to both riders' and drivers' stories for 30 days, I have mapped out Lyft Line's pain points and highlighted a several design opportunities.